Refund policy
Claiere London Return Policy
At Claiere London, we strive to ensure your complete satisfaction with your purchase. However, we understand that sometimes you may need to return an item. Please review our return policy below to understand your options and the steps to follow.
14-Day Return Policy
You have 14 days after receiving your item to request a return.
Eligibility for Returns: • The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• You will need the receipt or proof of purchase.
To Start a Return:
Contact us at info@claiere.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Address:
Naishi Warehouse, 5th Floor, Building 4, Phase 2, Niannihong Furniture Group, Choujiang Street, Yiwu City, Zhejiang Province
Shipping Costs:
Please note that the cost of shipping the item back to us is at your own expense. We understand that returning items internationally, particularly to Asia, can result in high costs.
Inspection and Refund:
Once we receive the item, our team will carefully inspect it to ensure it meets our eligibility criteria. If approved, we will process your refund. It may take up to 10 business days for the refunded amount to appear in your account. If more than 15 business days have passed since we’ve approved your return, please contact us at contactclaiere@gmail.com.
Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items:
Certain types of items cannot be returned, such as:
• Perishable goods (food, flowers, or plants)
• Custom products (special orders or personalized items)
• Personal care goods (beauty products)
• Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period:
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Options:
Option 1: Return the Item
If you wish to return an item, please ship it to the address provided above. Remember that shipping costs are at your own expense. Once we receive and inspect the item, we will process your refund, which may take up to 10 business days to appear in your account.
Option 2: Keep the Item
If returning the item is not feasible, you can keep it and receive a 15% refund of the total value of your order to your original payment method. This option allows you to avoid the high costs associated with international shipping. You may choose to gift the item to friends or family if it is not suitable for your use.
Sustainability Commitment:
As part of our commitment to environmental sustainability, we plant a tree for every 3 orders. By choosing to keep the item, you are also contributing to our sustainability efforts.
Contact Us
If you have any questions or require assistance with the return process, please do not hesitate to contact us. We are committed to ensuring your satisfaction with your shopping experience.
Claiere London Customer Service
info@claiere.com
Thank you for shopping with Claiere London. Your cooperation and understanding are greatly appreciated.